OUR DELIVERY SERVICE IS PROVIDED BY UPS, DPD & DHL THE WORLD'S LARGEST AND MOST TRUSTED COURIER COMPANIES.

AT CURRENT 2023, CUSTOMERS IN EUROPE, THE UK & IRELAND ARE NOT LIABLE TO ANY ADDITIONAL FEES OR TAXES ON ORDERS OF ANY VALUE POST BREXIT. THIS IS DUE TO DISTRIBUTION SYSTEMS IN PLACE FOR THE RELEVANT REGIONS PRECEDING THE BREXIT DEAL.

OUR USA AND AUSTRALIA WILL ALSO NOT BE LIABLE TO PAY ANY ADDITIONAL IMPORT FEES OR TAXES. THIS IS DUE TO OUR DISTRIBUTION SYSTEMS IN PLACE FOR THE RELEVANT REGIONS.

FOR ALL OTHER GLOBAL REGIONS OUTSIDE OF THE EU, UK, USA AND AUSTRALIA PLEASE BE AWARE OF LOCAL IMPORT AND TAXATION LAWS/DUTIES.

ONCE YOU’VE PLACED YOUR ORDER, THE ORDER
STARTS GOING THROUGH THE SYSTEM STRAIGHT AWAY, SO THAT WE CAN GET IT TO YOU AS FAST AS POSSIBLE. WE DO HAVE A BUFFER WINDOW OF 30 MINUTES AFTER THE ORDER HAS BEEN PLACED TO ADJUST THE ORDER HOWEVER THIS IS IN THE RARE OCCASION THE ORDER HAS NOT ALREADY STARTED GOING THROUGH THE SYSTEM.

THIS MEANS YOU CAN’T CANCEL YOUR ORDER OR MAKE CHANGES TO IT. THIS INCLUDES ADDING OR REMOVING ITEMS, CHANGING COLOURS OR SIZES, CHANGING DELIVERY ADDRESS, DELIVERY OPTION OR EMAIL ADDRESS ON THE ORDER.

AT KICK HEADQUARTERS WE ACCEPT RETURNS FOR A REFUND OR AN EXCHANGE IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ORDER.

PLEASE EMAIL US AT (saleskickheadquarters@gmail.com) WITHIN 7 DAYS OF RECEIVING YOUR ORDER. WE CAN ONLY OFFER EXCHANGES ON THE SAME ITEM PROVIDED STOCK AVAILABILITY OF THE ITEM.
GOODS MUST BE RETURNED TO US WITHIN 14 DAYS OF RECEIVING. WE RECOMMEND SENDING THE ITEMS USING TRACKED AND INSURED POST, IT IS YOUR RESPONSIBILITY THE RETUNED ITEM ARRIVES. KICK HEADQUARTERS IS NOT RESPONSIBLE FOR LOST PACKAGES. IF A REFUND IS PAYABLE WE WILL ISSUE IT WITHIN 14 DAYS OF RECEIPT OF THE ORIGINAL ITEM.

WE WILL ONLY ACCEPT A RETURN IF THE ITEM IS COMPLETELY NEW AND UNUSED. WE WILL NOT ACCEPT ANY ITEM THAT SHOWS INDICATION THAT IT HAS BEEN WORN, WASHED OR ALTERED, PLEASE ENSURE THE ITEM IS STORED IN ACLEAN AND SMOKE FREE ENVIRONMENT WITH MANUFACTURERS RESPECTIVE PACKAGING AND TAGS ATTACHED.

YOU HAVE A LEGAL OBLIGATION TO TAKE REASONABLE CARE OF THE PRODUCT(S) WHILE THEY ARE IN YOUR POSSESSION. IF YOU FAIL TO COMPLY WITH THIS OBLIGATION, WE MAY HAVE A RIGHT OF ACTION AGAINST YOU FOR COMPENSATION.

WE ARE UNABLE TO ACCEPT SPECIAL ORDERS THAT HAVE BEEN SOURCED SPECIALLY FOR YOU AS PART OF OUR PRIVATE SHOPPING SERVICES, THIS WILL BE MADE AWARE TO YOU BEFORE PAYMENT CAPTURE AND UPON CONFIRMATION FROM YOURSELF WE WILL ACCEPT PAYMENT AND PROCESS. 

PRODUCTS SHOULD BE RETURNED IN THE ORIGINAL PACKAGING, WITH THEIR RESPECTIVE BRAND TAGS STILL ATTACHED AND THE ITEM SHOULD SHOW NO SIGNS OF WEAR. SHOE BOXES SHOULD BE UNDAMAGED AS THEY ARE ALSO CONSIDERED TO BE PART OF THE PRODUCT.

WHERE YOU HAVE FAILED TO TAKE REASONABLE CARE OF THE GOODS, WE RESERVE THE RIGHT TO REFUSE A REFUND AND RETURN THE GOODS TO YOU AT YOUR OWN COST.

THIS PRIVACY POLICY APPLIES BETWEEN
YOU, THE USER OF THIS WEBSITE AND KICK HEADQUARTERS LIMITED, THE OWNER AND
PROVIDER OF THIS WEBSITE. KICK HEADQUARTERS LIMITED TAKES THE PRIVACY
OF YOUR INFORMATION WITH THE UTMOST OF IMPORTANCE. THIS PRIVACY POLICY APPLIES
TO OUR USE OF ANY AND ALL DATA COLLECTED BY US OR PROVIDED BY YOU IN RELATION
TO YOUR USE OF THE WEBSITE. 

PLEASE READ THIS PRIVACY POLICY
CAREFULLY.

DEFINITIONS AND INTERPRETATION

DATA

COLLECTIVELY ALL INFORMATION THAT
YOU SUBMIT TO KICKGAME LIMITED VIA THE WEBSITE. THIS DEFINITION
INCORPORATES, WHERE APPLICABLE, THE DEFINITIONS PROVIDED IN THE DATA
PROTECTION LAWS;

DATA PROTECTION LAWS

ANY APPLICABLE LAW RELATING TO THE
PROCESSING OF PERSONAL DATA, INCLUDING BUT NOT LIMITED TO THE DIRECTIVE
96/46/EC (DATA PROTECTION DIRECTIVE) OR THE GDPR, AND ANY NATIONAL
IMPLEMENTING LAWS, REGULATIONS AND SECONDARY LEGISLATION, FOR AS LONG AS THE
GDPR IS EFFECTIVE IN THE UK;

GDPR

THE GENERAL DATA PROTECTION
REGULATION (EU) 2016/679;

KICK HEADQUARTERS
LIMITED,  
 WE  OR US

KICK HEADQUARTERS LIMITED, A
COMPANY INCORPORATED IN IRELAND AND THE EU WITH REGISTERED NUMBER 676618.

UK AND EU COOKIE LAW

THE PRIVACY AND ELECTRONIC
COMMUNICATIONS (EC DIRECTIVE) REGULATIONS 2003 AS AMENDED BY THE PRIVACY AND
ELECTRONIC COMMUNICATIONS (EC DIRECTIVE) (AMENDMENT) REGULATIONS 2011;

USER OR YOU

ANY THIRD PARTY THAT ACCESSES THE
WEBSITE AND IS NOT EITHER (I) EMPLOYED BY KICK HEADQUARTERS
LIMITED AND ACTING IN THE COURSE OF THEIR EMPLOYMENT OR (II) ENGAGED AS
A CONSULTANT OR OTHERWISE PROVIDING SERVICES TO KICK HEADQUARTERS
LIMITED AND ACCESSING THE WEBSITE IN CONNECTION WITH THE PROVISION OF
SUCH SERVICES; AND

WEBSITE

THE WEBSITE THAT YOU ARE CURRENTLY
USING, HTTPS://KICKHEADQUARTERS.COM/ AND ANY SUB-DOMAINS OF THIS SITE
UNLESS EXPRESSLY EXCLUDED BY THEIR OWN TERMS AND CONDITIONS.

IN THIS PRIVACY POLICY, UNLESS THE CONTEXT REQUIRES A DIFFERENT INTERPRETATION:

1.         THE SINGULAR INCLUDES THE PLURAL AND VICE VERSA;

2.         REFERENCES TO SUB-CLAUSES, CLAUSES, SCHEDULES OR APPENDICES ARE TO SUB-CLAUSES, CLAUSES, SCHEDULES OR APPENDICES OF THIS PRIVACY POLICY;

3.         A REFERENCE TO A PERSON INCLUDES FIRMS, COMPANIES, GOVERNMENT ENTITIES, TRUSTS AND PARTNERSHIPS;

4.         "INCLUDING" IS UNDERSTOOD TO MEAN "INCLUDING WITHOUT LIMITATION";

5.         REFERENCE TO ANY STATUTORY PROVISION INCLUDES ANY MODIFICATION OR AMENDMENT OF IT;

6.         THE HEADINGS AND SUB-HEADINGS DO NOT FORM PART OF THIS PRIVACY POLICY.

SCOPE OF THIS PRIVACY POLICY

THIS PRIVACY POLICY APPLIES ONLY TO THE ACTIONS OF KICK HEADQUARTERS LIMITED AND USERS WITH RESPECT TO THIS WEBSITE. IT DOES NOT EXTEND TO ANY WEBSITES THAT CAN BE ACCESSED FROM THIS WEBSITE INCLUDING, BUT NOT LIMITED TO, ANY LINKS WE MAY PROVIDE TO SOCIAL MEDIA WEBSITES.

FOR PURPOSES OF THE APPLICABLE DATA PROTECTION LAWS, KICK HEADQUARTERS LIMITED IS THE "DATA CONTROLLER". THIS MEANS THAT KICK HEADQUARTERS LIMITED DETERMINES THE PURPOSES FOR WHICH, AND THE MANNER IN WHICH, YOUR DATA IS PROCESSED.

DATA COLLECTED

WE MAY COLLECT THE FOLLOWING DATA, WHICH INCLUDES PERSONAL DATA, FROM YOU:

-NAME;        

-GENDER;

-CONTACT INFORMATION SUCH AS EMAIL ADDRESSES AND TELEPHONE NUMBERS;

-DEMOGRAPHIC INFORMATION SUCH AS POSTCODE, PREFERENCES AND INTERESTS;

-FINANCIAL INFORMATION SUCH AS CREDIT / DEBIT CARD NUMBERS;

-IP ADDRESS (AUTOMATICALLY COLLECTED);

-WEB BROWSER TYPE AND VERSION (AUTOMATICALLY COLLECTED);

-OPERATING SYSTEM (AUTOMATICALLY COLLECTED);

-A LIST OF URLS STARTING WITH A REFERRING SITE, YOUR ACTIVITY ON THIS WEBSITE, AND THE SITE YOU EXIT TO (AUTOMATICALLY COLLECTED);

IN EACH CASE, IN ACCORDANCE WITH THIS PRIVACY POLICY.

HOW WE COLLECT DATA

WE COLLECT DATA IN THE FOLLOWING WAYS:

1.         DATA IS GIVEN TO US BY YOU  ; AND

2.         DATA IS COLLECTED AUTOMATICALLY.

DATA THAT IS GIVEN TO US BY YOU

KICK HEADQUARTERS LIMITED WILL COLLECT YOUR DATA IN A NUMBER OF WAYS, FOR EXAMPLE:

1.         WHEN YOU CONTACT US THROUGH THE WEBSITE, BY TELEPHONE, POST, E-MAIL OR THROUGH ANY OTHER MEANS;

2.         WHEN YOU REGISTER WITH US AND SET UP AN ACCOUNT TO RECEIVE OUR PRODUCTS/SERVICES;

3.         WHEN YOU MAKE PAYMENTS TO US, THROUGH THIS WEBSITE OR OTHERWISE;

4.         WHEN YOU ELECT TO RECEIVE MARKETING COMMUNICATIONS FROM US;

IN EACH CASE, IN ACCORDANCE WITH THIS PRIVACY POLICY.

DATA THAT IS COLLECTED AUTOMATICALLY

TO THE EXTENT THAT YOU ACCESS THE WEBSITE, WE WILL COLLECT YOUR DATA AUTOMATICALLY, FOR EXAMPLE:

-WE AUTOMATICALLY COLLECT SOME INFORMATION ABOUT YOUR VISIT TO THE WEBSITE. THIS INFORMATION HELPS US TO MAKE IMPROVEMENTS TO WEBSITE CONTENT AND NAVIGATION, AND INCLUDES YOUR IP ADDRESS, THE DATE, TIMES AND FREQUENCY WITH WHICH YOU ACCESS THE WEBSITE AND THE WAY YOU USE AND INTERACT WITH ITS CONTENT.

-WE WILL COLLECT YOUR DATA AUTOMATICALLY VIA COOKIES, IN LINE WITH THE COOKIE SETTINGS ON YOUR BROWSER. FOR MORE INFORMATION ABOUT COOKIES, AND HOW WE USE THEM ON THE WEBSITE, SEE THE SECTION BELOW, HEADED "COOKIES".

OUR USE OF DATA

ANY OR ALL OF THE ABOVE DATA MAY BE REQUIRED BY US FROM TIME TO TIME IN ORDER TO PROVIDE YOU WITH THE BEST POSSIBLE SERVICE AND EXPERIENCE WHEN USING OUR WEBSITE. SPECIFICALLY, DATA MAY BE USED BY US FOR THE FOLLOWING REASONS:

1.         INTERNAL RECORD KEEPING;

2.         IMPROVEMENT OF OUR PRODUCTS / SERVICES;

3.         TRANSMISSION BY EMAIL OF MARKETING MATERIALS THAT MAY BE OF INTEREST TO YOU;

IN EACH CASE, IN ACCORDANCE WITH THIS PRIVACY POLICY.

WE MAY USE YOUR DATA FOR THE ABOVE PURPOSES IF WE DEEM IT NECESSARY TO DO SO FOR OUR LEGITIMATE INTERESTS. IF YOU ARE NOT SATISFIED WITH THIS, YOU HAVE THE RIGHT TO OBJECT IN CERTAIN CIRCUMSTANCES (SEE THE SECTION HEADED "YOUR RIGHTS" BELOW).

FOR THE DELIVERY OF DIRECT MARKETING TO YOU VIA E-MAIL, WE'LL NEED YOUR CONSENT, WHETHER VIA AN OPT-IN OR SOFT-OPT-IN:

-SOFT OPT-IN CONSENT IS A SPECIFIC TYPE OF CONSENT WHICH APPLIES WHEN YOU HAVE PREVIOUSLY ENGAGED WITH US (FOR EXAMPLE, YOU CONTACT US TO ASK US FOR MORE DETAILS ABOUT A PARTICULAR PRODUCT/SERVICE, AND WE ARE MARKETING SIMILAR PRODUCTS/SERVICES). UNDER "SOFT OPT-IN" CONSENT, WE WILL TAKE YOUR CONSENT AS GIVEN UNLESS YOU OPT-OUT.

-FOR OTHER TYPES OF E-MARKETING, WE ARE REQUIRED TO OBTAIN YOUR EXPLICIT CONSENT; THAT IS, YOU NEED TO TAKE POSITIVE AND AFFIRMATIVE ACTION WHEN CONSENTING BY, FOR EXAMPLE, CHECKING A TICK BOX THAT WE'LL PROVIDE.

-IF YOU ARE NOT SATISFIED ABOUT OUR APPROACH TO MARKETING, YOU HAVE THE RIGHT TO WITHDRAW CONSENT AT ANY TIME. TO FIND OUT HOW TO WITHDRAW YOUR CONSENT, SEE THE SECTION HEADED "YOUR RIGHTS" BELOW.

-WHEN YOU REGISTER WITH US AND SET UP AN ACCOUNT TO RECEIVE OUR SERVICES, THE LEGAL BASIS FOR THIS PROCESSING IS THE PERFORMANCE OF A CONTRACT BETWEEN YOU AND US AND/OR TAKING STEPS, AT YOUR REQUEST, TO ENTER INTO SUCH A CONTRACT.

WE MAY USE YOUR DATA TO SHOW YOU KICK HEADQUARTERS LIMITED ADVERTS AND OTHER CONTENT ON OTHER WEBSITES.

WHO WE SHARE DATA WITH

WE MAY SHARE YOUR DATA WITH THE FOLLOWING GROUPS OF PEOPLE FOR THE FOLLOWING REASONS:

1. OUR EMPLOYEES, AGENTS AND/OR PROFESSIONAL ADVISORS - TO OBTAIN ADVICE FROM PROFESSIONAL ADVISERS;

2. THIRD PARTY SERVICE PROVIDERS WHO PROVIDE SERVICES TO US WHICH REQUIRE THE PROCESSING OF PERSONAL DATA - TO HELP THIRD PARTY SERVICE PROVIDERS IN RECEIPT OF ANY SHARED DATA TO PERFORM FUNCTIONS ON OUR BEHALF TO HELP ENSURE THE WEBSITE RUNS SMOOTHLY;

3. THIRD PARTY PAYMENT PROVIDERS WHO PROCESS PAYMENTS MADE OVER THE WEBSITE - TO ENABLE THIRD PARTY PAYMENT PROVIDERS TO PROCESS USER PAYMENTS AND REFUNDS;

IN EACH CASE, IN ACCORDANCE WITH THIS PRIVACY POLICY.

KEEPING DATA SECURE

WE WILL USE TECHNICAL AND ORGANISATIONAL MEASURES TO SAFEGUARD YOUR DATA, FOR EXAMPLE:

1. ACCESS TO YOUR ACCOUNT IS CONTROLLED BY A PASSWORD AND A USER NAME THAT IS UNIQUE TO YOU.

2. WE STORE YOUR DATA ON SECURE SERVERS.

3. PAYMENT DETAILS ARE ENCRYPTED USING SSL TECHNOLOGY (TYPICALLY YOU WILL SEE A LOCK ICON OR GREEN ADDRESS BAR (OR BOTH) IN YOUR BROWSER WHEN WE USE THIS TECHNOLOGY.

4. WE ARE CERTIFIED TO PCI DSS. THIS FAMILY OF STANDARDS HELPS US MANAGE YOUR DATA AND KEEP IT SECURE.

5. TECHNICAL AND ORGANISATIONAL MEASURES INCLUDE MEASURES TO DEAL WITH ANY SUSPECTED DATA BREACH. IF YOU SUSPECT ANY MISUSE OR LOSS OR UNAUTHORISED ACCESS TO YOUR DATA, PLEASE LET US KNOW IMMEDIATELY BY CONTACTING US VIA THIS E-MAIL ADDRESS: INFOKICKHEADQUARTERS@GMAIL.COM.

6. IF YOU WANT DETAILED INFORMATION FROM GET SAFE ONLINE ON HOW TO PROTECT YOUR INFORMATION AND YOUR COMPUTERS AND DEVICES AGAINST FRAUD, IDENTITY THEFT, VIRUSES AND MANY OTHER ONLINE PROBLEMS, PLEASE VISIT WWW.GETSAFEONLINE.ORG. GET SAFE ONLINE IS SUPPORTED BY HM GOVERNMENT AND LEADING BUSINESSES.

DATA RETENTION

UNLESS A LONGER RETENTION PERIOD IS REQUIRED OR PERMITTED BY LAW, WE WILL ONLY HOLD YOUR DATA ON OUR SYSTEMS FOR THE PERIOD NECESSARY TO FULFIL THE PURPOSES OUTLINED IN THIS PRIVACY POLICY OR UNTIL YOU REQUEST THAT THE DATA BE DELETED.

EVEN IF WE DELETE YOUR DATA, IT MAY PERSIST ON BACKUP OR ARCHIVAL MEDIA FOR LEGAL, TAX OR REGULATORY PURPOSES.

YOUR RIGHTS

YOU HAVE THE FOLLOWING RIGHTS IN RELATION TO YOUR DATA:

1. RIGHT TO ACCESS - THE RIGHT TO REQUEST (I) COPIES OF THE INFORMATION WE HOLD ABOUT YOU AT ANY TIME, OR (II) THAT WE MODIFY, UPDATE OR DELETE SUCH INFORMATION. IF WE PROVIDE YOU WITH ACCESS TO THE INFORMATION WE HOLD ABOUT YOU, WE WILL NOT CHARGE YOU FOR THIS, UNLESS YOUR REQUEST IS "MANIFESTLY UNFOUNDED OR EXCESSIVE." WHERE WE ARE LEGALLY PERMITTED TO DO SO, WE MAY REFUSE YOUR REQUEST. IF WE REFUSE YOUR REQUEST, WE WILL TELL YOU THE REASONS WHY.

2. RIGHT TO CORRECT - THE RIGHT TO HAVE YOUR DATA RECTIFIED IF IT IS INACCURATE OR INCOMPLETE.

3. RIGHT TO ERASE - THE RIGHT TO REQUEST THAT WE DELETE OR REMOVE YOUR DATA FROM OUR SYSTEMS.

4. RIGHT TO RESTRICT OUR USE OF YOUR DATA - THE RIGHT TO "BLOCK" US FROM USING YOUR DATA OR LIMIT THE WAY IN WHICH WE CAN USE IT.

5. RIGHT TO DATA PORTABILITY - THE RIGHT TO REQUEST THAT WE MOVE, COPY OR TRANSFER YOUR DATA.

6. RIGHT TO OBJECT - THE RIGHT TO OBJECT TO OUR USE OF YOUR DATA INCLUDING WHERE WE USE IT FOR OUR LEGITIMATE INTERESTS.

TO MAKE ENQUIRIES, EXERCISE ANY OF YOUR RIGHTS SET OUT ABOVE, OR WITHDRAW YOUR CONSENT TO THE PROCESSING OF YOUR DATA (WHERE CONSENT IS OUR LEGAL BASIS FOR PROCESSING YOUR DATA), PLEASE CONTACT US VIA THIS E-MAIL ADDRESS: INFOKICKHEADQUARTERS@GMAIL.COM

IF YOU ARE NOT SATISFIED WITH THE WAY A COMPLAINT YOU MAKE IN RELATION TO YOUR DATA IS HANDLED BY US, YOU MAY BE ABLE TO REFER YOUR COMPLAINT TO THE RELEVANT DATA PROTECTION AUTHORITY. FOR THE UK, THIS IS THE INFORMATION COMMISSIONER'S OFFICE (ICO). THE ICO'S CONTACT DETAILS CAN BE FOUND ON THEIR WEBSITE AT HTTPS://ICO.ORG.UK/.

IT IS IMPORTANT THAT THE DATA WE HOLD ABOUT YOU IS ACCURATE AND CURRENT. PLEASE KEEP US INFORMED IF YOUR DATA CHANGES DURING THE PERIOD FOR WHICH WE HOLD IT.

LINKS TO OTHER WEBSITES

THIS WEBSITE MAY, FROM TIME TO TIME, PROVIDE LINKS TO OTHER WEBSITES. WE HAVE NO CONTROL OVER SUCH WEBSITES AND ARE NOT RESPONSIBLE FOR THE CONTENT OF THESE WEBSITES. THIS PRIVACY POLICY DOES NOT EXTEND TO YOUR USE OF SUCH WEBSITES. YOU ARE ADVISED TO READ THE PRIVACY POLICY OR STATEMENT OF OTHER WEBSITES PRIOR TO USING THEM.

CHANGES OF BUSINESS OWNERSHIP AND CONTROL

-KICK HEADQUARTERS LIMITED MAY, FROM TIME TO TIME, EXPAND OR REDUCE OUR BUSINESS AND THIS MAY INVOLVE THE SALE AND/OR THE TRANSFER OF CONTROL OF ALL OR PART OF KICK HEADQUARTERS LIMITED. DATA PROVIDED BY USERS WILL, WHERE IT IS RELEVANT TO ANY PART OF OUR BUSINESS SO TRANSFERRED, BE TRANSFERRED ALONG WITH THAT PART AND THE NEW OWNER OR NEWLY CONTROLLING PARTY WILL, UNDER THE TERMS OF THIS PRIVACY POLICY, BE PERMITTED TO USE THE DATA FOR THE PURPOSES FOR WHICH IT WAS ORIGINALLY SUPPLIED TO US.

-WE MAY ALSO DISCLOSE DATA TO A PROSPECTIVE PURCHASER OF OUR BUSINESS OR ANY PART OF IT.

IN THE ABOVE INSTANCES, WE WILL TAKE STEPS WITH THE AIM OF ENSURING YOUR PRIVACY IS PROTECTED.

KLARNA

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice. 

SEE OUR CONTACT US PAGE AND REACH OUT TO US VIA THE AVAILABLE CHANNELS OR CONTACT US VIA EMAIL:

info@kickheadquarters.com.